Instrument Repair and Service
Repairs for any GOW-MAC instrument are handled at our Bethlehem, PA U.S.A. facility. Instruments should be returned to us in their original packaging or similar, sturdy container and insured against damages. A Return Materials Authorization (RMA) number is necessary to return an item for repair. Please contact us at (610) 954-9000 to receive one.
A Safety and Health Declaration Form MUST be returned with every instrument or detector sent in to us for repair. One is placed into every instrument's operating manual but if yours is missing, click here to download a PDF version.
TCD Repair/Replacement Service
GOW-MAC manufactures filaments and new replacement thermal conductivity detectors (TCD) for all GOW-MAC instruments and most major gas chromatographs on the market today, including many older instruments. Manufacturer's cells we repair or replace include:
Beckman, Bendix, Burrell, Carlo Erba, Thermo Finnigan (Finnigan, Tremetrics, Tracor), Fisher Scientific (Victoreen), Agilent (Hewlett Packard), Intersmat, Nuclear Chicago (Barber Coleman), Packard/Becker, Perkin Elmer, Philips Electronic, Siemens, Toyo, and Varian
If the manufacturer of your TCD is not listed, contact us with the manufacturer and model number and we'll determine if replacement filaments or a replacement TCD is available.
Contact our Repair Department at:
USA / International Headquarters & Plant
GOW-MAC Instruments Co.
277 Brodhead Road
Bethlehem, PA 18017-8600 U.S.A
Tel: (610) 954-9000
Fax: (610) 954-0599
E-mail: repairs@gow-mac.com
Technical Support
Our Technical Support Team is ready to assist you with whatever GOW-MAC GC or gas analyzer problem you may have. Check the FAQs (Frequenty Ask Questions)first. If you're still having problems, contact GOW-MAC for assistance.
If you are in Asia and need technical support, contact our Asian office:
GOW-MAC Instrument Co. - Taiwan
5F, No. 81, Ming-Chuan Road
Hsin-Tien 231, Taipei Hsien, Taiwan, R.O.C.
Tel: 866-2-2914-5152
Fax: 886-2-2914-0660
E-mail: andy@gow-mac.com
